System Analyst Epic Digital Health

This is a hybrid role which includes some on-site work as needed. Florida residency or Contract 1099

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Overview:

We’re looking for a dynamic Epic Analyst to join our Digital Health team. This role will play a key part in supporting strategic digital health initiatives focused on expanding access, improving patient outcomes, and enhancing the digital front door experience. Ideal candidates will bring strong Epic expertise and a passion for using technology to improve healthcare delivery across our growing population.

Position Responsibilities:

Design, build, and optimize Epic tools that support population health initiatives, including panels, registries, and outreach workflows
Collaborate with Medicare operations and clinical teams to implement scalable workflows for managing at-risk and attributed patient populations
Support integration of payor data files into Epic, ensuring accurate member alignment, quality metric tracking, and performance reporting
Develop and maintain cost and utilization dashboards within Epic to support data-driven decision-making across population health programs
Lead Epic Cheers! Campaign configuration and deployment to drive proactive outreach for preventative care, gaps in care, and patient engagement
Build and optimize MyChart online scheduling workflows aligned to program expansions, access initiatives, and care management needs
Partner with clinical, operations, and digital health stakeholders to translate business needs into Epic-driven solutions that improve patient outcomes and care coordination
Service Delivery - Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner.
Service Management - Actively monitors assigned HEAT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner
Workflow Analysis - Under direction of senior team members performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
Upgrades/Optimizations - Provides support to department/end users during system upgrade and optimization activities
Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.
Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
Leadership - Actively participates in departmental and customer team meetings. Provides input and acts as a team resource by taking notes or other support activities.
Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
Downtime Processes - Actively participates in testing of downtime processes. Activities may include executing test scripts working with end users or other tasks to support downtime activities.
Training - Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring materials preparation or other tasks as necessary.

Qualifications:

2 + years’ related experience with Epic preferred
Preferred Certifications: Healthy Planet, MyChart, Ambulatory

Bachelor's Degree or equivalent experience

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program

Work Location: Hybrid remote in Miami Beach, FL 33140

Mount Sinai Medical Center - Florida

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System Analyst Epic Digital Health