Department: Marketing

Direct Supervisor: VP, Ecommerce & Digital Product

Status: Full-time

Summary:

The Director of Digital Solutions will strategize and implement cohesive digital solutions that align closely with business objectives, supporting the organization’s growth across digital channels. This role combines technical expertise with influential leadership, fostering cross-functional collaboration, developing customer-centric digital experiences, and driving innovation. Reporting to senior leadership, the Director of Digital Solutions will ensure that systems, tools, and digital strategies work in unison to deliver a seamless, compliant, and impactful user experience across all web and app platforms.

Location:

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:

Customer-Centric Experience Optimization
- Collaborate closely with brand, sales, and compliance teams to identify pain points and opportunities within the digital customer journey.
- Develop measurement plans focused on key objectives, using data-driven insights to optimize customer experience and engagement.
- Identify optimization opportunities that drive customer loyalty and advocacy, sharing recommendations with stakeholders to enhance satisfaction.
Operational Excellence & Systems Integration
- Oversee technical roadmaps, SOPs, and rollout strategies, collaborating with IT, legal, compliance, and third-party vendors to ensure flawless system integration and regulatory compliance.
- Implement and optimize systems such as CRM tools, Email Service Providers, and payment systems to drive seamless digital transactions and experiences.
- Work as a strategic business partner with various departments to ensure digital capabilities support and drive business goals.
Innovation & Digital Health Solutions
- Drive opportunities for digital health innovation (where applicable) and lead the implementation of solutions that improve user experiences, while ensuring compliance with regulatory standards.
- Serve as a subject matter expert in digital strategy, internal processes, and systems, particularly in identifying and developing solutions that advance patient outcomes and organizational objectives.
Metrics & Performance Management
- Monitor and report on key metrics including on-time project delivery, conversion rates, bounce rates, cart abandonment, and customer satisfaction scores (such as Net Promoter Score).
- Use data insights to recommend improvements and prioritize projects that contribute to revenue impact and overall business objectives.
Strategic Direction & Cross-Functional Leadership
- Lead the development of digital solutions across web and mobile platforms, aligning with the organization’s strategic goals.
- Strategize and implement a collaborative, cross-functional approach that transcends organizational silos, ensuring teams work seamlessly to achieve digital and business objectives.
- Exercise influential leadership across all levels, inspiring teams to execute transformative changes in the digital space.

Qualifications:

Bachelor’s degree in digital marketing, computer science, business, or a related field; a Master’s degree is preferred.
7+ years of experience in digital solutions, eCommerce, or web development, with a track record of implementing successful digital projects.
Strong knowledge of web development, UX/UI principles, system architecture, and SaaS solutions.
Proven ability to work cross-functionally and lead diverse teams, particularly in a highly matrixed organization.
Excellent communication skills, with a knack for bridging technical and business discussions to influence strategic decisions.
Familiarity with digital compliance and best practices, as well as with tools and systems integral to delivering a top-tier digital experience.
Strategic Vision: Ability to see the big picture while managing detailed, technical implementations.
Collaboration & Partnership: Demonstrated success in fostering a collaborative environment that aligns teams toward shared goals.
Customer-Centric Focus: An instinctive understanding of user experience, with a passion for continuous improvement and innovation.
Data-Driven Decision Making: Analytical mindset with a focus on using metrics to drive decisions and optimize the customer journey.
Project & Priority Management: Skilled at balancing multiple projects and deadlines while delivering quality, timely results.

Featured Benefits:

Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k, paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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Director of Digital Solutions