Overview

The Director of Technology Innovation and Artificial Intelligence is responsible for providing technology that will enable the transformation of Mercyhealth into a consumer-focused enterprise by leveraging both technology and digital health resources to create an environment that fosters customer centricity, service quality and innovation in a quest to better fulfill patient care and business objectives. This individual will provide strategic and thought leadership in establishing the next generation of services and in defining new ways to develop and implement technology to solve Mercyhealth business challenges.

We believe that digital innovation, particularly AI-enabled solutions, plays a pivotal role in enhancing the consumer and employee experience, driving improved consumer satisfaction, organizational agility, and efficiency gains for the enterprise. Technology-based solutions, powered by AI, have the capability to significantly reduce manual processing of repeatable and predictable tasks, freeing up the workforce to engage in more complex and/or strategic engagements.

The Director of Technology Innovation and Artificial Intelligence will lead the strategic development and implementation of software and AI-driven solutions in collaboration with executive and clinical leaders from across the enterprise. This role requires a visionary leader with a broad and deep understanding of the current technology landscape. The right candidate will have a broad portfolio of leadership in the areas of innovation, digital delivery, cloud strategy, and user experience. This individual will lead initiatives and solutions that will support the clinical, operations, customer satisfaction and administrative objectives by building new [and transforming existing] tools, platforms, technologies, services, and processes to meet the future needs of patients and the health system.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Digital Innovation: Build and lead a self-sustaining innovation function to evaluate and incubate emerging technology solutions and services that drive innovation through technology investments in support of both strategic and market priorities. Showcase future technologies to engage the workforce in open collaboration for the purpose of creating, elaborating, and prototyping new solutions and technologies without the fear of failure.
People Development: Develop leaders and staff who can provide the modern digital capabilities necessary to proactively engage consumers and patients to promote better health outcomes, empower consumers and improve experiences through personalized engagement and patient self-service.
Modernization: Modernize workplace technologies that empower the Mercyhealth partners to continually improve communication, coordination, engagement, and productivity.
Digital Strategy: Lead the development and execution of a forward-thinking digital strategy and roadmap that is aligned with the mission and business goals of Mercyhealth.
AI Strategy: Lead the development and execution of a comprehensive AI strategy and roadmap for transforming the digital consumer and employee experience, aligned with the mission and business goals of Mercyhealth.
Process Improvement and Efficiency: Analyze current people-related processes to identify inefficiencies and areas for improvement. Design and implement automation and AI-driven solutions to streamline processes and increase operational efficiency.
AI Governance: Advocate for responsible AI practices, ensuring data privacy, security, and ethical considerations are embedded throughout the process.
Technology Evaluation and Selection: Collaborate with cross-functional teams to evaluate and select the most suitable AI technologies and solutions that align with the organization's needs and goals. Develop clear business case for proposed solutions, including capital and expense financial requirements, tangible benefits in terms of dollars saved, and analysis of costs vs benefits realized over time.
Stakeholder Engagement: Collaborate with senior leadership, department heads, and key stakeholders to communicate the value proposition of AI-enabled solutions and gain buy-in for strategic alignment.
Change Management: Champion a culture of digital transformation and change within the organization, fostering adoption of AI technologies and facilitating training and support for employees.
Performance Monitoring and Optimization: Establish metrics and KPIs to monitor the performance and effectiveness of AI-enabled solutions, continuously iterating and optimizing based on feedback and data insights.
Research and Analysis: Stay abreast of emerging technologies and trends in the software engineering, automation, and AI landscape, conducting thorough research and analysis to identify opportunities for innovation and improvement within the organization.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by Mercyhealth confidentiality and security agreement; shows respect and sensitivity for cultural differences; effectively communicates information to partners; thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork; supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION And EXPERIENCE

Bachelor's degree in a relevant field
10+ years of large enterprise IT leadership experience
10+ years of experience deploying consumer-facing applications
5+ years of experience leading technical/engineering resources
Proven success with developing and leading digital and IT transformation in a consumer-facing organization; healthcare industry is preferred, but relevant industries will also be considered, e.g., financial services, healthcare technology providers, pharmaceuticals, retail, etc.
Understanding of human centered design, ideation, and co-creation methodologies
Understanding of the opportunities and challenges in deploying and enabling digital health solutions across a large, complex health system
Experience with web and mobile development technologies/services, e-commerce platforms, Enterprise integration, and cloud computing
Experience with agile delivery methods and how they can be developed in a health system environment
Understanding of data integration and how to lead the development of APIs
Demonstrated ability to attract, support and develop talent within the organization for progressive responsibilities
Broad understanding of the technology industry, including current and emerging digital solutions, and experience managing technology-enabled business change in healthcare
Ability to motivate in a team-oriented, collaborative environment
Advanced presentation skills, including narrative development, content development and message delivery via PowerPoint or similar tools.
Proven track record of leadership and success in developing and implementing digital strategies, with a focus on AI technology.
Strong understanding of healthcare processes and organizational dynamics, with the ability to translate business requirements into technical solutions.
Experience researching, evaluating, and selecting AI technologies and vendors, with a keen eye for innovation and emerging trends.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at all levels of the organization.
Strategic thinker with a results-oriented mindset, capable of driving transformational change and delivering tangible business outcomes.
Strong analytical skills, with the ability to gather and interpret data to inform decision-making and measure the impact of digital initiatives.
Passion for technology and a commitment to staying at the forefront of digital innovation in the workplace.

CERTIFICATION/LICENSURE

Not Applicable

Additional Requirements

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.

WORK ENVIRONMENT

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors.

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

LEVEL OF SUPERVISION

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; employee adherence to annual education and certification requirements

SUPERVISES

Directly supervises members of the digital technologies and innovation team. Supervisory responsibilities are conducted in accordance with directives of management, the organization's policies, and applicable laws.

Mercyhealth Wisconsin and Illinois

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Head of Technology Innovation and Artificial Intelligence