Job Description

The Chief Ambulatory Executive (CAE) is responsible for the strategic leadership and operational oversight of INTEGRIS Health's Ambulatory Enterprise, which encompasses a wide array of outpatient services, including managed Ambulatory Surgery Centers, Home Care, Hospice, Outpatient Therapy, Freestanding Emergency Departments (EDs), our Sleep Center, Urgent Care clinics, Infusion Services, Specialty and Retail Pharmacy, and our Arcadia Trails Center.

This role is crucial for ensuring the alignment and integration of ambulatory services with hospital and physician operations, fostering seamless patient transitions across the continuum of care. The CAE will play a pivotal role in driving operational excellence by standardizing care processes, enhancing quality and safety, and ensuring regulatory compliance. Moreover, the CAE will be at the forefront of executing growth strategies that focus on expanding market share and improving the organization’s financial performance.

Responsibilities

Strategic Leadership and Vision:
Develop and execute a strategic growth plan for all ambulatory services, ensuring alignment with INTEGRIS Health’s overarching Mission, Vision, and Values. This includes responding to changes in healthcare, , consumer preferences, and market trends .
Provide leadership and oversight for clinical ambulatory operations, improving care quality and access while ensuring operational excellence across outpatient services.
Establish and maintain a unified structure across all ambulatory services, fostering integration with hospital and physician operations, and eliminating silos within the health system .
Operational Oversight and Performance Management:
Oversee daily operations, ensuring ambulatory services deliver efficient, high-quality, and patient-centered care. This includes ensuring regulatory compliance and adherence to Joint Commission, CARF, and other accreditations and safety standards .
Develop and implement standardized processes that reduce variability and improve care efficiency, quality, and financial performance. This includes leveraging data and analytics to drive decision-making and inform continuous improvements across all service lines .
Lead financial stewardship by monitoring and managing budgets, controlling expenses, and ensuring each service line meets its financial goals.
Growth, Expansion, and Market Strategy:
Identify and pursue opportunities for market growth, with a focus on expanding services in high-demand areas.
Implement strategies to reduce wait times and improve patient access, particularly for high-demand services. This includes utilizing digital health solutions to enhance access and patient engagement .
Collaborate to develop and implement value-based care models that reward quality and cost-effective care delivery, driving improved clinical and financial outcomes .
Innovation and Technology Integration:
Champion the adoption of innovative care models such as virtual nursing, telehealth, and other digital solutions to streamline care delivery and enhance the patient experience .
Lead the integration of technology in care delivery for the ambulatory enterprise, optimizing Epic and tools like MyChart for patient engagement and online scheduling, driving improvements in access and service delivery .
Patient Experience and Satisfaction:
Enhance the patient experience by improving the Net Provider Score (NPS) across all outpatient service lines. Implement strategies that focus on improving the timeliness of care, communication, and overall patient experience.
Use patient feedback mechanisms, to continuously monitor and improve the quality of patient care across all ambulatory services .
Leadership and Talent Development:
Develop and mentor a high-performing leadership team, fostering a culture of collaboration, accountability, and continuous improvement. Create a leadership matrix that clearly defines roles and responsibilities across service lines to drive operational excellence
Promote staff development, ensuring that leaders and team members have the skills and training necessary to meet the organization’s strategic and operational goals. This includes focusing on staff recruitment, retention, and professional growth .

Qualifications

Strong leadership skills to oversee multiple service lines such as outpatient therapy, surgery centers, home care, and behavioral health, often spanning across various locations
Ability to inspire and lead diverse teams, including clinical staff, administrators, and support teams, fostering a collaborative and high-performance culture.
Expertise in developing and implementing strategic plans for ambulatory services, aligning operations with the organization’s long-term goals, including growth initiatives and value-based care models.
Ability to integrate market trends and healthcare best practices to drive innovation, expand service offerings, and improve patient outcomes.
Deep understanding of healthcare operations within outpatient settings, including managing large-scale operations like therapy, surgery centers, urgent care, and specialty pharmacies.
Strong skills in managing regulatory compliance, quality improvement, and patient safety, ensuring adherence to standards like those from The Joint Commission and CARF.
Proven ability to oversee financial performance, including budgeting, cost management, and revenue growth, particularly within value-based care frameworks.
Proficiency in using data analytics to inform operational improvements, track performance metrics, and support decision-making related to patient outcomes, operational efficiency, and financial performance.
Ability to lead continuous improvement initiatives through evidence-based practices and key performance metrics.
Focused on enhancing the patient experience, with skills in designing and implementing patient-centered initiatives to improve satisfaction, access, and clinical outcomes, using tools like Net Provider Score (NPS) and CAHPS surveys.
Innovative mindset with experience in implementing technology solutions such as virtual nursing, telehealth, and remote patient monitoring.

Typical Background

Proven expertise in business development, strategic planning, and executive leadership, with a strong track record of driving organizational growth and operational excellence.
Extensive senior leadership experience in overseeing ambulatory services or outpatient care delivery, demonstrating a deep understanding of managing large-scale healthcare operations.
Master’s degree in Health Administration, Business Administration, or a related field is highly desirable, providing a solid foundation in leadership, financial management, and strategic decision-making.

INTEGRIS Health

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