Manager, Credentialing

Department: Credentialing

Supervisor: Director, Credentialing

Status: Exempt, Full-Time

Location: Remote

Supervisory Responsibilities: Yes

Travel: 0–1x/year

Pay Range: $97,000-$119,000/year

EEO: First/Mid-Level Officials & Managers

Position Summary: The Manager, Credentialing is responsible for overseeing the administration of the Functional Medicine Certification Program, effectively strategizing the candidate’s experience in alignment with the integrity of the certification, exam, and maintenance of certification (MOC)/renewal processes.

Essential Functions

Credentialing Management & Strategy

Responsible for managing the full candidate lifecycle, from initial certification application to credential renewal, to ensure a positive user experience for certification candidates.
Assists with development and implementation of new maintenance of certification (MOC) program for certification renewal.
Helps to develop and implement a new Approved Provider program for external education providers offering functional medicine education and training.
Helps to establish policies and processes for certification committees, including Appeals and Ethics and Discipline. Serves as staff liaison to committees or assigns a designee to serve as liaison.
Conducts program feedback, tracks data and program analytics, and, in collaboration with supervisor, uses data to inform strategy of certification program.
Prepares and presents regular reports on operational performance and key metrics.
Develops and implements quality assurance practices to ensure the effective delivery of the certification program.
Leads continuous improvement initiatives to enhance program quality and candidate experience.
Recommends new and/or updated certification policies and processes, including internal policy manual, candidate handbook, and Standard Operating Procedures (SOPs) and is responsible for implementation upon approval.
Ensures exam delivery meets established standards including testing center network availability and online proctored exam delivery.
Prepares and manages annual budget of relevant certification expenses.
Project management for certification program delivery and other credentialing initiatives.
Collaborates with Marketing and Customer Relations teams to promote certifications and ensure candidate, applicant, and certificant FAQs, webpages, and other documentation are regularly updated.
Provides certification support during live programs and Annual International Conference (AIC) as needed.

Credentialing Program Administration

Responsible for managing the tools and technology relevant to the certification application and MOC processes, as well as credential issuance and management processes.
Facilitates implementation of a new Credentialing Management System (CMS), becoming a technical expert in the CMS, administering the CMS, serving as the primary liaison to the CMS vendor, analyzing system functionality and features, and making recommendations for system maintenance and continuous improvement.
In collaboration with Supervisor, Marketing, and other team members, participates in the development and implementation of a digital badging solution for certification holders.
Identifies and develops SOPs for program administration and technical documentation for use of CMS.
Primary liaison to exam delivery vendor including managing contracts, policy implementation, candidate seating, issue resolution, inquiries or escalations, reasonable accommodations requests, and rescheduling for twice-annual exam delivery windows.
Oversees and/or supports security practices for exam administration, including candidate enforcement or escalation due to potential exam irregularities.
Approves and resolves all customer inquiries requiring escalation such as eligibility, payments, refunds, retest requests, reasonable accommodations, and certification renewal.
Reviews and helps select vendors according to organization and program needs and priorities.
Manages relationships with vendors according to organization policy and contract terms.

Leadership & Supervision

Manages functional activities of the Credentialing team, providing clear and communicative leadership.
Assesses work activities and resource needs of team and delegates accordingly.
Conducts regular performance evaluations and collaborates with employee(s) to identify custom priorities and performance focus areas for the short and long term.
Champions IFM’s Core Employee Values to build a culture of trust and respect.
Responsible for managing and mentoring employees, providing guidance, support and training on responsibilities as needed.

Other Functions

Apply knowledge and understanding of applicable accreditation standards and how to apply/comply
Aligns certification business processes with industry best practices
This role may perform duties not listed in the essential functions, but which are essential to the Manager, Credentialing.

What We’re Looking For

Experience with administering education, licensure and/or certification programs.
Experience delivering multiple, complex projects.
Experience managing teams.
ICE-CCP or ICE Credentialing Specialist preferred.
Knowledge of credentialing program administration and best practices.
Knowledge of tools and technology relevant to credentialing.
Knowledge of governance.
Strong technology skills, ability to learn and become expert in new tools and systems
Strong data and analysis skills, ability to analyze reports and other data to inform decision making
Accountability & Execution: Ability to take responsibility and demonstrate initiative to plan, prioritize and deliver results on time. Sets clear expectations, milestones and measurements.
Adaptability: Demonstrates leadership during change and possesses an ability to inspire teamwork through innovation, utility, imagination, insight and reflection when priorities change course.
Analytical/Critical Thinking: Ability to consider the big picture, long-term impacts, etc. of each decision while maintaining an ability to move work forward effectively.
Attention to Detail: Ability to be detail oriented and guide teammates to produce high-quality work that is thorough and accurate.
Collaboration: Promotes vision and purpose amongst teammates and practices inclusive decision making as appropriate and to overcome obstacles. Sees every difference as an opportunity for growth and change.
Communication: Effectively delivers information to impacted parties, adjusting style and method based on impact for the situation. Knows how to adjust course and/or clarify information as needed.
Customer/client focus: Demonstrated ability to relate to, anticipate, and communicate the customer’s perspective in consideration of decisions impacting IFM’s products or service levels to customers and clients.
Lead: Ability to lead individuals and teams by providing clear direction, coaching and feedback.
Teamwork: Ability to collaborate with teams on communication processes, goals, schedules, and outcomes. Demonstrated ability to build and maintain positive relationships and actively contributes as a member of working teams to achieve results. Embodies the employee values to build, motivate and maintain healthy and functional teams.
Technical skills: Ability to effectively and efficiently utilize required technologies, software and applications within role.
Ability to lead, inspire, create a culture of belonging

Our Advice

At IFM we believe some skills can be acquired. We are committed to creating an equitable, inclusive, and diverse organization and we consider all applicants with a wide range of experiences and backgrounds that are relevant and applicable. If you don’t see yourself fully reflected in all of the qualifications, we welcome you to inquire. With a willingness to collaborate, lead, inspire and innovate, you could belong at IFM!

What’s In It for You?

Paid base medical, dental and vision insurance (dependent coverage offered at a competitive monthly premium)!
Paid life insurance, short-term and long-term disability insurance!
Two weeks’ vacation and two weeks’ sick leave accrued annually for new employees!
Monthly work-from-home stipend!
401(k) with generous contribution!
14 paid holidays annually!
Meeting-free Tuesday afternoons!
Department budgeted job skills training!
Complimentary registration to IFM’s educational programs!

Get to Know Us

The team at IFM is changing the way medicine is practiced and transforming the health (and lives) of millions of people around the world. Every single day, our teammates impact the quality of patient care through their unique roles that support the mission of our organization!

IFM has made it our mission to educate our employees on the importance of diversity, equity, and inclusion in the workplace. It is our goal is to create a culture of belonging rooted in recognition, expression, and valuing our team members’ voices.

Although a remote workforce, we believe in the importance of personal connections to build positive and collaborative working relationships. These connections are fostered through virtual team events, intentional development opportunities, and thoughtful benefits geared to support employees in their home offices. You can find members of IFM’s team in 27 states across the US!

Interested? Our team is hungry and inspired and we want you to be too. Strive to grow with us!

Interview Process

1. You see this job posting, it piques your interest, and you apply!

2. A member of our HR team reaches out to you to schedule an introductory phone screen.

3. The hiring manager selects candidates (and possibly you!) to move forward with a virtual video interview and meet with members of the team.

4. Our team is highly collaborative, and we want to ensure that you have a chance to interact with and meet our amazing team. So, bear with us, our interview process is subject to our team’s availability but rest assured, we are actively working to schedule your interview(s).

5. We look forward to meeting you!

If you have any questions about your candidacy, please direct all questions to a member of the Human Resources Department so we can best respond to your inquiry!

Interviewing Remotely

During the recruitment process, candidates must ensure that they are interviewing from a location that has the necessary connectivity to the internet to facilitate effective interview participation.

To ensure that you have a positive experience attending your interview, please verify that your internet connectivity provides a minimum of 5 Megabits per second (Mbps) in upload speed. Please be mindful that should you have multiple devices accessing your network, it is recommended that your wireless speed accommodates the usage needs of these devices.

Contact your Internet Service Provider (ISP) to request the connectivity information directly. If your ISP is not able to provide you with that information, visit www.speedtest.netto perform a speed test on your device.

Wireless Technology Minimums

Your wireless router must be able to broadcast at the same speed as your upload speed, if not higher.

Wireless routers can broadcast at over 1 Gigabit per second (Gbps), and many companies don't upgrade your router when you upgrade service. This often means that your wireless speeds are significantly lower than the upload speed that is available to you.

Should you receive an offer of employment, internet connectivity minimums as described above remain the same for the duration of the employment relationship.

Equal Employment Opportunity

The Institute for Functional Medicine, IFM, is a federal government contractor and an Equal Opportunity Employer. IFM invites all applicants to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status. As such, IFM invites you to voluntarily self-identify as a qualified individual, if applicable using the Voluntary EEO Form.

If you need accommodations during the interview process, please inform the Human Resources representative as soon as possible. IFM will make every effort to provide a reasonable accommodation(s) during the interview and hiring process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Completion of this information is voluntary and as such, adverse action will not be taken should you decide to not self-identify. The information you submit will be kept confidential.

Applicants Rights under Federal Employment Laws

FMLA: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

EEO: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EPPA: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

Job Type: Full-time

Pay: $97,000.00 - $119,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift

Experience:

administering licensure and/or certification programs: 5 years (Required)

Work Location: Remote

Institute for Functional Medicine (IFM)

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Manager, Credentialing