Job No: 498203

Work Type: Staff Full-Time

Location: Denver, CO

Categories: Student Affairs / Services, Student Health / Counseling, Business Operations / Services, Admin / Executive / Office Support

At the University of Denver, Student Affairs is at the heart of the student journey-empowering every student to thrive academically, personally, and professionally. Rooted in DU's signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose.

Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.

Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact.

Department Summary

The mission of the DU Health & Counseling Center ("the HCC", www.du.edu/hcc) is to enhance overall student well-being and success through inclusive physical and mental healthcare, prevention, education, advocacy, and support services. Among its five departments, the HCC includes an on-campus medical and counseling clinic open 8am-5pm M-F, with some evening hours when quarter classes are in session. DU and the HCC are deeply committed to diversity, equity and inclusion; and seek an experienced psychiatrist who possesses cultural humility and a commitment to student wellness.

The HCC offers confidential medical care, mental health counseling, and psychiatric services designed to help students with mental health concerns that may be affecting their quality of life and ability to learn. Our providers include psychiatrists, psychologists, social workers, counselors, physicians, physician assistants, nurses, and nurse practitioners from diverse cultural and clinical backgrounds. HCC providers value students in all of their individuality and are committed to providing integrated care to all people with respect and sensitivity.

The Administrative department is responsible for non-clinical operations at the HCC. Responsible for front line customer support and service, insurance and health fee programs, facility and financial operations, budget, planning, and forecasting, and departmental HR, this department supports the other HCC areas to achieve their mission. Working interactively and in a cross-trained nature, this group of staff strive to provide the highest level of care to our students through purposeful efficient and effective operations.

The University of Denver and the Health and Counseling Center are committed to building a diverse and inclusive educational environment. Applicants are requested to include in their cover letter information about how they will advance this commitment through their research, teaching and/or service.

Position Summary

The Director of Health Informatics and Technology serves as a critical leader and hands-on expert within the University of Denver's Health and Counseling Center (HCC). This position blends strategic vision with operational execution, overseeing all technology systems that support the clinical, administrative, and compliance functions of the HCC.

The Director provides direct support to clinical staff, ensuring timely resolution of technical issues, and leads the management of the electronic health record (EHR) system (Point and Click), server infrastructure, and security protocols. This role is responsible for developing and enforcing HIPAA-compliant IT policies, overseeing clinical coding and billing systems, and facilitating data-driven decision-making through reporting and performance analytics.

In addition to managing day-to-day IT operations, the Director partners with senior leadership to align technology strategies with the center's evolving needs-supporting a shift toward a more efficient, private-practice-style healthcare model. The Director supervises the Assistant Director for Information and Systems and works collaboratively across departments to implement third-party billing systems, enhance clinical workflows, and support university-wide wellness initiatives. The role also leads administration of the National College Health Assessment (NCHA) and contributes to the development of health promotion efforts based on student needs.

The ideal candidate is a versatile and proactive leader, equally skilled at strategic planning and front-line technical support, with deep knowledge of healthcare IT, compliance, and operations in a university or clinical setting.

Reports to the Assistant Vice Chancellor of Health and Wellness and supervises the Associate Director of Information and Systems.

This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Oversee and ensure the effective operation, maintenance, and security of the HCC's electronic health record (EHR) system, Point and Click.
Lead efforts to align HCC IT and compliance operations with third-party billing requirements, ensuring systems and practices meet payer expectations.
Collaborate with clinical and administrative teams to support a shift toward efficient, private-practice-style operations.
Implement systems for tracking, analyzing, and reporting clinical performance metrics, with a focus on accuracy and timeliness.
Provide insights and technical support to leadership for decision-making based on performance trends and compliance data.
Develop, implement, and maintain HIPAA IT compliance policies, procedures, and controls. Stay current with updates to HIPAA regulations, security frameworks, and industry standards.
Conduct regular audits of systems and logs to ensure compliance with HIPAA security requirements. Collaborate with legal, compliance, and IT teams to review contracts (e.g., DU contracts) for HIPAA-related risks and obligations
Troubleshoot and resolve issues related to all HCC hardware and software, providing timely support to minimize disruptions.
Maintain and manage HCC servers, ensuring reliability, security, and regular updates.
Take technology need lead to implement Third party billing. Oversee and streamline the clinical coding process to ensure consistency, accuracy, and alignment with billing requirements.
Collaborate with clinical leadership to develop and enforce standardized coding protocols that reduce variability and eliminate unnecessary options for providers.
Analyze coding and billing data regularly to identify trends, bottlenecks, and opportunities for improvement.
Implement and manage data workflows that support timely and accurate billing, ensuring that documentation and coding are audit-ready.
Supervise the Assistant Director for Information and Systems, providing guidance, mentorship, and performance management.
Coordinate the administration of the National College Health Assessment (NCHA), including planning, outreach, data collection, and compliance with survey protocols.
Analyze and interpret NCHA results to identify key health trends, risks, and needs among the student population.
Use NCHA results to inform, develop, and align Health Care Center (HCC) practices and program outcomes, ensuring strategic initiatives address identified student health priorities.
Lead or support the development of evidence-based interventions and health promotion strategies in response to survey results.
Serve as the primary point of contact for clinicians and staff for all technology-related needs, offering support and solutions to enhance workflow and patient care.
Administer the patient clinical video recording program, ensuring compliance with privacy and security standards.
Oversee the inventory, procurement, and lifecycle management of all hardware and software assets.
Ensure the effective operation of EKG (electrocardiogram) systems, including troubleshooting and maintenance.
Collaborate with laboratory staff to manage and support lab order technology systems.
Perform additional duties as assigned by Assistant Vice Chancellor of Health and Well-being to support the mission and operations of the center.

Knowledge, Skills And Abilities

Knowledge

In-depth knowledge of Electronic Health Record (EHR) systems, preferably Point and Click or similar platforms.
Understanding of HIPAA compliance and healthcare IT security standards, with the ability to implement and maintain privacy and security protocols.
Knowledge of healthcare IT infrastructure, including server management, backup systems, and patch management.
Familiarity with coding standards (e.g., CPT, ICD-10) and documentation best practices, particularly in clinical settings.
Understanding of clinical billing processes and the role of third-party billing systems.
Experience with student health surveys, including NCHA (National College Health Assessment) administration and data interpretation.
Knowledge of healthcare technology trends and best practices for data-driven decision-making in healthcare.

Skills

Strong leadership and supervisory skills, with the ability to manage and mentor IT staff and other personnel.
Problem-solving skills for troubleshooting technical issues across hardware, software, and clinical systems.
Proficiency in developing and enforcing HIPAA-compliant IT policies and ensuring regular system audits for security compliance.
Ability to oversee the administration of clinical coding systems, ensuring alignment with third-party billing requirements.
Strong project management skills with the ability to prioritize multiple concurrent projects in a dynamic, service-driven environment.
Communication skills to explain technical issues to non-technical audiences, particularly clinical and administrative teams.
Proficient in data analysis and creating performance reports based on clinical data, ensuring they are accurate and timely.
Ability to collaborate across departments to improve clinical workflows and patient care processes.

Abilities

Ability to implement and support systems for tracking and analyzing clinical performance metrics.
Ability to collaborate and lead change initiatives in a healthcare setting, particularly in transforming operations to a private-practice model.
Skilled in the administration of patient clinical video systems, ensuring compliance with privacy and security regulations.
Capable of leading the procurement and lifecycle management of IT assets, ensuring all technology and infrastructure is up-to-date.
Ability to coordinate cross-functional projects, especially in technology and wellness initiatives, and manage stakeholder engagement.
Ability to develop and execute strategic technology plans that align with university health goals, while ensuring IT operations meet the center's evolving needs.

Required Qualifications

Bachelor's degree in information technology, Health Informatics, Computer Science, or a related field.
5+ years of professional experience in IT system management, with at least 2 years in a healthcare or clinical environment.
Demonstrated experience managing and supporting Electronic Health Record (EHR) systems, preferably Point and Click or a comparable platform.
Strong knowledge of HIPAA compliance, healthcare IT security standards, and related federal privacy regulations.
Experience supervising IT personnel, with proven ability to provide mentorship and performance oversight.
Proficiency in server administration, including backups, patch management, and security protocols.
Proven ability to troubleshoot and resolve hardware and software issues across clinical and administrative environments.
Experience in managing coding systems and aligning clinical documentation with third-party billing requirements.
Excellent communication and customer service skills, particularly in translating technical issues for non-technical audiences.
Ability to handle multiple concurrent projects in a fast-paced, service-driven environment.

Preferred Qualifications

Master's degree in Health Informatics, Information Systems, or a related discipline.
Experience with Point and Click EHR specifically, including configuration, user training, and integration.
Familiarity with coding standards (e.g., CPT, ICD-10) and best practices for documentation and audit-readiness in college health settings.
Experience leading technology change initiatives or digital transformation projects in healthcare or university-based clinics.
Knowledge of or experience with student health survey administration (e.g., NCHA) and using results to drive strategic health programming.
Experience with clinical video systems and managing recording and security protocols in patient care settings.
Familiarity with lab order systems and integration of diagnostic/lab workflows into EHR platforms.
Experience working in a higher education or college health environment, understanding the intersection of IT, student health, and academic priorities.
Demonstrated success in grant writing or IT resource development for health innovation projects.

Working Environment

Standard office environment, unexpected interruptions occur often, and stress level is moderate to high, noise level is quiet to moderate.

Physical Activities

Ability to work in front of a computer for an extended period of time
Occasionally required to move about the office/campus with the capability of transporting objects up to 20 lbs.

Work Schedule

This position requires employees to work onsite 8:00am-5:00pm with occasional evening, weekends, and holiday shifts.

Staff are expected to support student Hallmark, Tradition and other program events throughout the year. The University of Denver and Student Affairs recognize the utilization of flexible work arrangements where these arrangements are operationally appropriate, and supervisor approved.

Application Deadline

For priority consideration, please submit your application materials by 4:00 p.m. (MST) August 18, 2025. Applications will be accepted until 4:00 p.m. (MST) September 1, 2025.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 14.

Salary Range

The salary range for the position is $100,000-$115,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate's sex or any other protected status.

Benefits

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please Include The Following Documents With Your Application

Resume
Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

To apply, visit https://jobs.du.edu/en-us/job/498203

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