The Associate Division Head-APP Urgent Care (ADH-APP-UC) is principally responsible for overseeing the clinical and professional aspects of the IHA Urgent Care and working with the Program Manager, Regional Practice Managers, Division Head and the APP clinical lead to assist in developing and operationalizing the vision and strategy for the Urgent Care Division. Collaborates as needed with the CMO, Division Head, UC ADH, CXO, Division Director, Program Manager, Associate Division Heads of Quality, Associate Division Heads of IT, Site Medical Directors and VP of Operations. The Associate Division Head’s partners include the UC DH, ADH-Physician Urgent Care, program manager and regional practice managers and, collectively, they oversee and are responsible for all aspects of practice operations and support in provider recruitment as needed. The ADH-APP-UC will take a lead role in results management, Emergency preparedness, digital health, training new providers in all aspects of UC medicine, aiming toward EMR efficiencies, a strong patient experience and sound clinical medicine.

Essential Job Functions

Leadership Responsibilities –

Assures that all providers pursue their service to patients and caregivers according to IHA’s mission, core values, provider compact and priorities.
Implements systems and/or programs that address quality, utilization and performance opportunities.
Promotes the growth, development and success of Urgent Care providers.
Leads innovation in service delivery. Advocates for process improvement across the Division, including a focus on improving patient, provider and staff experience scores.
Actively participates in Leadership Development.

Management Responsibilities –

Works with Division Head and Operations to identify Division needs and opportunities for increased service, quality, efficiency and productivity.
Monitors patient feedback via Clockwise and Press Ganey to glean opportunities and shares feedback with providers as needed.
Actively participates in monthly meeting planning and follow up meeting summary.
Participates in 90day review of new providers.
Assist in training of new providers - physicians and APP’s – with focus on efficiency.
Works on-site during administrative times, aside from meetings, to precept newer providers while doing administrative duties.
Works with Regional Program Manager to address site-specific concerns within assigned region.
Rotating on-call every third week to include: Call Center coverage, and provider scheduling of urgent staffing gaps.
Takes lead in quarterly Emergency Preparedness workshops.
Takes lead in managing in-basket.
Assists in digital health offerings, to include E-visits and Video visits – assisting with provider scheduling, on-boarding and growing reach of digital health service line.

Compliance and Quality Responsibilities –

In collaboration with the Division Head and the Divisional leadership, ensures high quality patient care through a combination of quality improvement initiatives and patient care quality review.
In collaboration with the Division Head, works to ensure that quality indicators used for recognition and developmental purposes are met.

Communication Responsibilities –

Communicates IHA priorities to Divisional leadership; assures that the organizational and divisional interests are communicated and understood within IHA. Facilitates effective communication with other Divisions and support services.
Attends all meetings as required.

Fiscal Responsibilities –

Monitors key metrics across the Division to include throughout metrics, appropriate ED referrals, quality metrics, and patient, staff and provider experience scores.

Other Responsibilities –

Performs other responsibilities as assigned.

Essential Qualifications

Advanced Practice Nurse (APN)

Master’s degree in Nursing
State of Michigan Nurse Practitioner license
Certified through the National board depending on specialty
State of Michigan license as a RN and specialty certification as a Nurse Practitioner

Physician’s Assistant

Bachelor’s degree
Certified though the National Commission on Certification of Physician Assistants (NCCPA)
State of Michigan license as a Physician’s Assistant

MINIMUM EXPERIENCE: Must have a minimum of 5 years’ clinical experience, with prior experience in leadership capacity. Active practicing provider dedicated to maintaining a .2 FTE clinical role.

Position Requirements (abilities & Skills)

Skilled at establishing and maintaining effective working relationships with physicians, practitioners and staff members.
Creates a positive professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission, core values statement, vision and the IHA Provider Compact.
Proficient at establishing personal and professional credibility, while gaining respect and building confidence within and outside of the organization. He/she will be viewed as highly engaged and visible in Urgent Care sites. Manages personal professional development, appropriate licensure/certification and continuing education credentials. Participates in ongoing learning opportunities.
Able to articulate and embrace IHA’s values and vision, and this person should be respected for their integrity, adaptability, dependability, maturity, professionalism, judgment and interpersonal skills
This individual should be a natural leader who maintains a sense of humility, while showing a consistent pattern of adding recognizable value to each encounter he/she will face. Gains action on a broad scale by exercising a high degree of initiative, judgment, discretion and decision-making to achieve IHA objectives.
An innate ability to assemble and mentor exceptional physician executive and administrative leadership teams that work with passion to develop, refine and accelerate day to day improvement and growth activities including enhancement of the patient experience in concert with improved productivity and profitability.
Must be a superior communicator, seen as direct and truthful. He/she must possess exceptional confidence when articulating all relevant parties’ perspectives. Effectively engages with providers by providing valuable insights and logical explanations when faced with difficult questions
Brings a level of empathy and values the impact made on the lives of patients and providers through the effective delivery of healthcare services.
Ability to effectively supervise and manage other leaders within the program as well as provide feedback and guidance to all providers and staff in the division.
Knowledge of patient care procedures and organizational policies related to position responsibilities.
Ability to work effectively with various levels of organizational members and diverse populations including CEO, Chief Medical Officer, Chief Quality Officer, Chief Operating Officer, Chief Financial Officer, Associate Division Head for Quality, other Associate Division Heads, Division Directors, Associate Division Directors, IHA Providers, IHA Administrators, Practice Managers, IHA staff, as well as external customers including patients, family members, vendors, guests, area physicians, SJMHS hospital divisions, SJMHS and UMHS leadership.
Good organizational and time management skills to effectively manage multiple priorities and time constraints.
Ability to exercise sound judgment and problem-solving skills.
Ability to handle patient and organizational information in a confidential manner.
Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
Successful completion of IHA competency-based program and “The Customer” within introductory and training period.

Minimum Physical Expectations

Physical activity that often requires keyboarding, phone work and charting.
Physical activity that often requires time working on a computer.
Physical activity that often requires lifting over 50 lbs.
Physical activity that often requires handling and lifting patients, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

IHA

New Jobs

Associate Division Head - APP Urgent Care