At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description:

The clinical Champion will be responsible for the strategic vision development, and management of the Department's electronic health record (EHR), Epic, as well as other medical information systems related to patient care. The clinical Champion will serve as a liaison between the Epic Department and the clinical Community. The Clinical Champion will function as a knowledgeable practitioner, consultant, educator, and evaluator to maintain and improve system services and mentor clinical users to become better technology consumers. They will communicate and translate the needs of the clinical staff into Information Technology (IT) deliverables. The Clinical Champion will serve on various Advisory Committees and operational workgroups within the lead IT initiatives and collaborate with IT professionals and Senior Leadership to create and carry out the strategic vision for the client's information management systems and Epic. They will provide work to optimize the adoption and efficient use of clinical data and health information technology by clinical staff. The Champion will work under the leadership of the Chief Medical Information Officer (CMIO) to make executive decisions on the management of the Epic system and the other Health IT systems that will positively impact clinical staff satisfaction and patient care. The Clinical Champion will develop Epic EHR content and will provide guidance to all Epic Applications Analyst teams to implement and grow the Epic EHR content. The Clinical Champion will serve as its peers' key contact throughout Epic's pre-implementation, go-live, and optimization. They will participate in any new Epic module or application implementations and upgrades.

Essential Job Functions:

Understands and adheres to all policies related to safeguarding PHI as HIPAA defines.
Provides leadership and oversight related to the Epic project to ensure awareness, engagement, and readiness for the adoption of the new system.
Works closely with the Epic Department members to coordinate the responsibilities of clinical staff and other clinical subject matter experts (SMEs).
Negotiates consensus to maximize the potential of the Epic Foundation System and achieve an applicable process standardization through the use of technology.
Participates in special events designed to inform and prepare clinical staff for optimal adoption of Epic.
Participates in developing organizational goals and objectives to drive strategies related to clinical technology systems to ensure they align with the overall strategy.
Ensures optimal value of care by increasing quality in care processes, reducing variation around clinical evidence, supporting service excellence, and reducing costs through standardization and optimization of Epic and clinical IT systems.
Develops and maintains the Clinical Champion program.
Serves as a liaison providing clinical input and feedback in the development of clinical information systems participating in the selection, build, and implementation of solutions to strengthen the delivery of care, quality outcomes, and research initiatives.
Provides medical and technology expertise in the build and implementation of Epic to the medical staff.
Researches, assesses and analyzes clinical informatics trends, processes/approaches, and best practices.
Participates in the development of workflow methodologies and integration to promote clinical standardization, where appropriate, and identify process improvement opportunities in areas of patient care delivery to include quality and safety.
Develops and/or participates in the development of policies/procedures and standards to support clinical information technology and systems.
Utilizes a practice of analytics and metrics-driven change and subsequent monitoring, technology-related strategic planning, technology-related policy and procedure information, and planning and implementation of clinical information and related systems.
Educates, trains, and mentors clinical staff in the use of new clinical-based technology and associated software products working with leadership and others to promote/advance clinical changes and meet prescribed project timelines.
Participates in testing, workflow validation sessions, and data conversion validation sessions.
Works with the Epic Department to make decisions about clinical content in clinical workflow design sessions.
Advises the Training Manager on appropriate training and support models to meet clinical staff needs adequately.
Participates in project planning and collaboration with Epic analysts to develop and support new and existing clinical workflows.
Participates in the development of training materials to support these initiatives.
Participates in quality improvement and value-based care initiatives.
Ability to successfully demonstrate Epic workflows and functionality to customers.
Leads clinical workflow optimization of clinical application systems, including Epic, in support of data-driven continuous improvement in clinical operations, quality and safety, and clinical and patient experience.
Participates in and completes clinical curriculum development and review.
Participates in and helps with clinical training.
Serves as a super-user for clinical staff.
Participates in and helps with clinical personalization labs.
Acts as a clinical content builder, helping with specialty-specific build to facilitate the continuous improvement of the client's Epic system.
Serves and participates on various committees to ensure clinical staff needs are addressed while upholding the Guiding Principles of the Epic implementation and after implementation.
Participates in operational workgroups to represent clinical staff in decision-making.
Familiarity with healthcare trends, regulatory guidelines, patient care delivery models, research capabilities, and other clinical technologies to provide support for acute care, ambulatory care, and other care settings, including telemedicine.
Capacity to drive transformation through innovation and implementation of clinical technology.
Excellent knowledge and competencies in the design of clinical workflows in all healthcare settings, with an emphasis on the development and deployment of clinical technology and systems.
Effectively prioritizes and communicates clinical optimization requests.
Demonstrated structured leadership and project management skills.
Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Adaptability/flexibility: Demonstrates flexibility concerning changing end‐user business needs.
Critical thinking: The ability and willingness to see things open-mindedly and examine an idea or concept from as many angles as possible.
Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and timely manner.
Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
Interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability to gain trust and establish effective relationships with the Epic department and peers.
Learning: The ability and willingness to learn new software and systems.
Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy.
Problem-solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and develop a course of action to resolve the problem and prevent its recurrence.
Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high-performance levels when faced with stressful work and time pressures.

Training and Experience (Required/Preferred):

10 years or more of clinical experience interfacing with Electronic Health Records.
Previous Epic experience required.

Education and Certification:

Board Certified MD, DO, NP, or PA is required.
A professional license in healthcare or health informatics certification is required.

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