Director of Quality & Compliance of Shelter Services

Program & Location: Family Shelters / Fall River, New Bedford, Taunton, Wareham
Education: Bachelor’s degree required in human services, health care field, management, business, or other related field
Pay Range: $70,000 - $75,000 (Education & experience dependent)
Status: Full Time
Travel required between shelter sites in New Bedford, Fall River, Taunton, Wareham

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Long & short term disability
Discounted auto/home and renters insurance
403b - Retirement
FSA & DCA
PFML
Employee Assistance Program
Bonuses & Referral
Eligibility for free classes to become a Licensed Counselor or Recovery Coach
Company paid CEU Trainings w/ Education days to complete CEU's
Free meals at select programs (when available)
Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

SEMCOA's (Southeast Massachusetts Council on Advocacy) mission is to advocate for and provide support to individuals, families, and communities in the areas of substance use, mental illness, domestic violence, homelessness, and parenting. SEMCOA operates four emergency assistance family shelters that provide supportive services to families and assist them with securing permanent housing. SEMCOA also provides residential recovery home treatment to individuals with substance use disorders, as well as transitional and permanent housing stability and support programs. Our portfolio also includes two graduate sober houses, the Family Preservation Program, as well as Greater Brockton and Greater Attleboro Taunton Healthy Families programs.

Director of Quality & Compliance Requirements

Ability to evaluate quality of participant care and outcomes
Excellent analytical and leadership skills
Ensures interdisciplinary approach to Quality Assessment and Risk Management
Must present as courteous and professional at all times
Demonstrated flexibility and ability to perform multiple tasks
Demonstrates behaviors that recognize the rights of participants as defined
Must have excellent communication skills, including the ability to organize ideas in a logical and clear fashion
Knowledge of basic computer skills and software programs including the ability to learn, use the Executive Office of Housing and Livable Communities (EOHLC) electronic participant record system and HPAO systems and applications
Must have the ability to work with others in cooperative and collaborative manner
An understanding of the relationship between substance use, domestic violence, mental health issues and homelessness
An understanding of boundaries and ethics
Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
A thorough knowledge of working with healthcare data, patient databases and other digital strategies to provide a deep insight into the functions of an organization
Ability to understand and implement Trauma Informed Care;
Ability to maintain appropriate boundaries and adheres to code of ethics;
Comply with federal and state regulations concerning confidentiality
Understand and adhere to all applicable policies and procedures of HPAO
Complete TB screening requirements
Certification in the HPAO approved de-escalation program
CPR / First Aid Certification

Director of Quality & Compliance Duties & Responsibilities

Oversee the development & use of data systems and reporting to ensure information flows accurately and efficiently from within the organization to external stakeholders;
Utilize a specialized knowledge base to enhance the organizations methods of service delivery through data management and process improvements strategies;
Responsible for improvement standards associated with EOHLC and other applicable regulatory and accrediting bodies;
Ensure performance measures are used to determine whether implemented changes produce desired outcomes;
Establish reporting formats for presentation of Quality Improvement projects and Risk Management assessments;
Conduct validation audits of High Point’s Quality Assessment Reporting process, including internal SharePoint documentation, meet with departmental manager to review findings and develop improvement plans;
Identify risk and potential process failures in all organizational areas including but not limited to; participant care, personnel and visitors, as well as financial risks through utilization review, billing, litigation, loss or theft;
Responsible for the development, implementation, and strict adherence to a quality program including development and/or review of standards, policies, and procedures for all functions and departments involved with the quality program;
Receive and review all customer satisfaction surveys;
Prepare reports and other documentation required by regulatory agencies and to support the quality function;
Travel to all shelter locations weekly;
Provide in person oversight and on-call to the shelter Program Director’s in the event of an emergency / opening;
Conduct internal complaint and grievance investigations for patients;
Coordinate and participate in all regulatory site visits with EOHLC and other regulatory bodies as needed;
Ensure that the workplace is adhering to its systems of control and successfully following internal policies devised to comply with external rules and regulations;
Coordination with human resources for investigations related to auditing records, billing practices, and compliance;
Design and implement internal policies to meet external regulations;
Provide staff training and support related to New Hire training, Corporate Compliance, and data management;
Evaluate workflows to improve efficiency;
Develop and create reports for data management within the organization;
Plan, facilitate, and direct compliance audits and failure mode analyses;
Attend committee meetings and provide analysis of compliance data with recommendations for improvement;
All other duties as assigned by the Chief Operating Officer of SEMCOA.

Director of Quality & Compliance Qualifications

Bachelor’s degree required in human services, health care field, management, business, or other related field;
Working Knowledge of quality system requirements
Experience working in a healthcare related field with families experiencing homelessness preferred;
Experience creating detailed reports and presenting information in a clear, concise manner.
Ability to work independently with strong organizational skills;

High Point & Affiliated Organizations

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Director of Quality & Compliance of Shelter Services - Sign on Bonus Eligible