Description

This is a FULL TIME role**

Hamilton Health Box (HHB) is a rapidly growing healthcare startup operating hybrid telemedicine-enabled primary care clinics for small and medium businesses across the country. Our goal is to find high potential individuals to drive a high-touch, low-cost healthcare experience for all of our patients and clients.

Position Summary

The Virtual Patient Access Coordinator will be responsible for overseeing a patient check-in and registration program that continues to evolve and is executed virtually. This program will encompass all parts of a patient’s journey from making appointments, registering patients and assisting with patient follow up care, either in person or virtually. The registration responsibilities include maintaining information such as addresses, phone number, insurance and/or sliding fee scale information. They will assist the care team to achieve patient-based outcomes by communication and working together to enhance patient outcomes. This individual reports to the Patient Access Manager and will be expected to become knowledgeable in the registration process and provide onboard training for new clinical team members.

Duties & Responsibilities

Collaborate with the clinical team to develop and implement policies and procedures that result in a robust virtual registration program.
Responsible for expediting online patient registration and check-in and supporting patient registration and maintenance.
Shapes the patient’s first impression of the organization, which could shape the patient-clinicians relationship for the long term.
Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services.
Screens patient for financial responsibility and possible cash collections.
Determines and collects appropriate deposits.
Eligibility determination of third-party programs.
Facilitation of referrals/prior authorizations.
Review and audit payments received through Rev Cycle Management company.
Actively seek ways to control costs and improve processes while maintaining patient safety and quality of care.
Audits charts for accurate registration and data entry to prevent delays in billing.
Attending meetings for mandatory/continuing education and skills competency that support department-based goals and contribute to the success of the organization.
Must be able to acquire and demonstrate knowledge of services and programs offered as resources by Hamilton Health Box and our partner systems.
Other duties as assigned.

Requirements

Education & Experience

At least one year’s experience in a medical office position or in a healthcare registration function.
A High School diploma or equivalent is required.
Business or Technical School is preferred. Medical terminology and knowledge of the process of insurance verification is required.
Equivalent combinations of education and experience will be considered.
Prior experience with Epic EHR preferred
Bilingual (Spanish/English) speaking preferred.

Required Skills & Abilities

Knowledge and understanding of the registration process.
Exceptional computer skills.
Efficient and accurate data-entry skills.
Ability to interact with patients in a professional and approachable manner.
Ability to establish and maintain effective working relationships with both onsite clinical staff and company partners.
Ability to handle confidential information in a professional manner.
Demonstrates commitment to embodying our culture in all internal and external customer interactions.
Superior verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills.
A self-starter with the ability to stay on task while working independently.
Ability to adapt to the needs of the organization and employees.
Ability to prioritize tasks and to delegate them when appropriate.

Development Opportunities

As a role within a rapidly growing startup, there is the opportunity for significant growth of the role in scope and responsibility within 1-3 years. Specific growth pathways can be addressed on a candidate-by-candidate basis.

Position Hours: Full Time (may include day, night and/or weekend hours)

Benefits

Paid Vacation
Paid Sick Days
On Demand Payments
Medical, Dental, Vision Insurance
Life Insurance
Short & Long Term Disability
401k

Hamilton Health Box

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Patient Access Coordinator - Full Time