This is a hybrid role based in our San Francisco office and will require you to be in office Tuesdays and Thursdays.

What’s so interesting about this role?

We're looking for a Operations Manager to help run and scale the operations of our expanding men’s health telehealth initiatives. In this role, you'll be responsible for ensuring day-to-day efficiency, solving operational challenges, and collaborating across teams to ensure patients have a best-in-class experience with our platform and drive successful treatment product launches. You’ll play a key part in managing relationships with our telehealth partners and vendors, while keeping a close eye on metrics and performance to make sure everything runs smoothly as we continue to grow.

What’s the job?

Oversee and optimize the day-to-day operations of Grindr’s telehealth services, focusing on improving the overall patient experience and operational efficiency.
Work closely with product development, marketing, and legal teams to coordinate seamless treatment product launches, from concept to execution, while tracking progress and addressing issues in real-time.
Build and maintain strong relationships with telehealth vendors and partners, ensuring they meet our service standards and working with clinical teams to develop patient protocols..
Optimize patient flows to minimize pain points and improve conversion rate.
Play a critical role in expanding our health verticals, helping to scale our services and contribute to the long-term growth strategy.
Use data and performance metrics to stay on top of operational trends, identifying and resolving issues before they become roadblocks.
Dive deep into customer satisfaction and retention metrics to continuously improve our treatment and subscription offerings.

What We'll Love About You

5+ years in operations with a strong background in managing and scaling digital health or telehealth services.
Comfortable navigating the complexities of daily operations while understanding the bigger picture—balancing efficiency with user experience.
Experience in building and managing partnerships, especially in a telehealth or digital health environment.
Proven ability to work across multiple teams (product, marketing, engineering) to bring projects to life.
Strong ability to track, measure, and act on performance data, always looking for ways to improve operations.

What You'll Love About Us

Mission and Impact: Grindr is building the global gayborhood in your pocket. Your role will impact the lives of millions of LGBTQ+ people around the world. Through our success, we are making a world where the lives of our community are free, equal, and just.
Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents.
Retirement Savings: Generous 401K plan with 6% match and immediate vest in the U.S.
Compensation: Industry-competitive compensation and eligibility for company bonus and equity programs.
Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more.
Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, food, and commuting, breakfast/lunch provided onsite, and yearly travel & leisure stipend.

About Grindr

Grindr is building the global gayborhood in your pocket. With more than 14.5 million monthly active users, Grindr has become a fundamental part of the LGBTQ+ community and is charting a path to make the world more free, equal, and just. In 2015 we introduced Grindr for Equality, our in-house non-profit which has, Grindr for Equality has advanced safety, health, and human rights for millions of Grindr users and the global LGBTQ+ community in partnership with more than 100 community organizations in every region of the world.

Our next evolution is underway as a public company that continues to grow and build meaningful experiences for our users. From social issues to product innovations, we’re setting audacious goals for our community and the business, and leveraging the latest tech stacks and a culture of engineering excellence to make it happen. At the heart of our work in this new chapter is a shared set of operating principles centered around cultivating curiosity, thinking big, setting and expediting our ambitious goals, and growing through iteration; all while keeping our users #1.

Grindr is headquartered in West Hollywood, California, with offices in the Bay Area, Chicago, and New York. With a track record of strong financial performance and plans for continued headcount growth, we’re building a team of talented, passionate, and open-minded people who want to disrupt the dating app space, innovate products, and advance LGBTQ+ culture. Come be a part of this exciting journey with us.

Grindr is an equal-opportunity employer

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