Description

Gateway Rehab has a dynamic remote opportunity for a Digital Health Navigator who will play a critical part in Gateway Enterprise Telehealth Vertical. The Digital Health Navigator will be a part of the Telehealth Team and will ultimately be responsible for working directly with patients and providers in the facilities and in their homes to support engagement and utilization with technology that increases access to care.

You will work closely with clinic staff and patients to improve access to devices, connectivity, and skills training; supporting improved use of patient-facing healthcare technology, including remote patient monitoring and remote therapeutic devices, and use of patient portals; and increasing knowledge of a native application for benefits available to patients and providers to optimize and expand Gateway Rehab’s telehealth brand. This position will report directly to the Director of Telehealth.

Responsibilities/Duties

Work with inpatient and outpatient clinical managers, evaluators, admissions, providers and patients including helping to develop and test telehealth services, providing regular feedback on what’s working and what’s not in the telehealth vertical, and documenting all aspects of the responsibilities of compliance.
Provide education and support to Gateway patients in their homes or remote locations on how to use technology to connect to care, including how to participate in a telehealth visit, and how to use their patient portal.
Help patients/providers to set-up and test devices and technology.
Establish patient profiles within telehealth platform. Monitor all push notifications and internal/external tasks communications via the patient portal and care management portal.
Develop and maintain knowledge and expertise on compliance, eligibility, enrollment, program specifications, and general benefits available for accessibility of Telehealth SUD and behavioral health programs. Assess patient evaluators and digital literacy for these programs, assist with enrollment, and use of benefits once approved for services.
Work with Clinical staff to identify patients considered a high priority due to a lack of digital access, health conditions, and/or participation in telehealth.
Track and manage all data needed to meet compliance reporting requirements, including number of patients assisted, support provided, barriers encountered, and outcomes.
Support engagement of patient-facing education materials focused on technology and connecting to care.

Knowledge, Skills, And Abilities

Ability to learn new technology quickly is essential.
Must be able to distill complex information about technology, processes, and benefits and explain to patients in a way that is easy to understand and sustainable.
Experienced working directly with patients/providers.
Strong written and verbal communication skills and excellent patient/provider service skills.
Highly organized, excellent time management skills and systems oriented.
Demonstrated ability to work independently.
Strong problem-solving skills.
Demonstrated ability to be persistent, resilient, and diplomatic in challenging environments ensuring solutions to challenges.

Requirements

Bachelor’s or Associate’s degree in public health, social work, sociology, health information technology or related field
5 to 7 years of relevant program experience; or a combination of education and office management experience that reflects the skills identified in this position description.

Additional Requirements

Pass PA Criminal Background Check
Obtain Child Abuse and FBI Clearances
Pass Drug Screen
TB Test

Work Conditions

Work remotely, which may include office visits.
Able to sit and work at a computer keyboard for extended periods of time.
Able to lift and move up to 15 pounds.
Must be able to travel around effectively within Pittsburgh and surrounding counties.
Limited travel beyond surrounding counties may be required for conferences and community engagement.

GATEWAY REHAB IS AN EQUAL OPPORTUNITY EMPLOYER M/F/V/D

Gateway Rehab

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