JOB SUMMARY

1. **Greeting and Check-In:**
- Welcome patients as they arrive.
- Verify and update patient information.
- Notify dental staff of patient arrival.

2. **Appointment Scheduling:**
- Manage the dental office calendar.
- Schedule, reschedule, or cancel appointments.
- Send appointment reminders via phone, email, or text.

3. **Phone and Email Communication:**
- Answer incoming calls and respond to emails.
- Provide information on services, pricing, and insurance.
- Handle patient inquiries and direct calls to the appropriate team member.

4. **Insurance Verification and Pre-Authorization:**
- Verify patient insurance coverage before appointments.
- Process insurance pre-authorizations for treatments.

5. **Billing and Payments:**
- Collect co-pays and payments from patients.
- Process credit card transactions, checks, or cash payments.
- Manage patient account balances and send billing statements.

6. **Patient Records Management:**
- Update and maintain patient files, both digital and physical.
- Ensure all patient information is accurate and secure.

7. **Office Administration:**
- Order and manage office supplies.
- Handle incoming and outgoing mail.
- Assist with the organization of office events or meetings.

8. **Coordination with Clinical Staff:**
- Communicate with dental assistants, hygienists, and dentists about patient flow.
- Ensure the dental team is prepared with the necessary patient information.

9. **Patient Follow-Up:**
- Follow up with patients after appointments to schedule follow-ups or provide additional information.

**Dental Treatment Coordinator:**

1. **Patient Consultation:**
- Discuss recommended treatment plans with patients after their exams.
- Explain the details of procedures, including benefits, risks, and expected outcomes.

2. **Treatment Planning:**
- Work with the dentist to finalize treatment plans.
- Break down complex treatment plans into understandable steps for the patient.

3. **Financial Coordination:**
- Provide patients with an estimate of treatment costs.
- Explain payment options, including insurance coverage, out-of-pocket costs, and financing options.
- Assist patients in applying for financing or payment plans.

4. **Case Presentation:**
- Present treatment plans in a clear and persuasive manner.
- Address any concerns or questions the patient may have.
- Help patients understand the importance of following through with recommended treatments.

5. **Scheduling:**
- Coordinate treatment schedules with the front desk to ensure timely appointments.
- Schedule multi-step treatments to optimize patient and office time.

6. **Insurance Liaison:**
- Communicate with insurance companies regarding coverage and pre-authorizations.
- Assist patients with understanding their insurance benefits.

7. **Patient Follow-Up:**
- Follow up with patients to ensure they understand their treatment plans.
- Check in with patients post-treatment to monitor recovery and satisfaction.
- Schedule follow-up appointments as needed.

8. **Coordination with Dental Team:**
- Keep the dental team informed about patient treatment decisions.
- Ensure all necessary documentation is completed and available before procedures.

9. **Documentation and Records:**
- Document all patient interactions regarding treatment discussions.
- Ensure that all patient records are updated with treatment decisions and financial arrangements.

10. **Patient Education:**
- Provide educational materials about treatments.
- Answer any additional questions patients may have about their dental care.

This role requires Dental experience ,strong communication skills, attention to detail, and the ability to multitask efficiently. The front desk receptionist is often the first and last point of contact for patients, while the treatment coordinator plays a critical role in ensuring that patients are informed and comfortable with their treatment plans.

Qualifications
- Computer literacy with proficiency in Microsoft Office and Google Suite
- Strong customer service and communication skills
- Experience in front desk reception or similar roles
- Ability to multitask and prioritize in a fast-paced environment

Job Type: Full-time

Pay: $18.01 - $30.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance
Paid time off

Schedule:

8 hour shift
Day shift
Monday to Friday
Weekends as needed

Experience:

Dental Customer service a MUST: 1 year (Required)

Ability to Commute:

Sarasota, FL 34236 (Required)

Ability to Relocate:

Sarasota, FL 34236: Relocate before starting work (Required)

Work Location: In person

Dentalvana

New Jobs

Experienced Dental Front Desk Receptionist/Treatment Coordinator