Job Description

Join Cottage Health as the Telehealth Coordinator. The Telehealth Coordinator assists in the end-to-end completion of initiatives supporting the Cottage Health telehealth/virtual care strategy. Serves as a liaison/analyst between Cottage Health and virtual care vendors. Works with multiple departments to deploy and grow virtual care, telehealth, and innovation initiatives. Engages in the continued scaling and expansion of existing virtual care platforms. This role will report to the Supervisor Telehealth. Major accountabilities include:

Assists in the operational delivery of the health system's direct-to-consumer and direct-to patient virtual care platforms. Reviews daily visit volume reports and report any issues with the program platforms. Responsible for ongoing support to clinic staff for recommended virtual visit workflows.
Works with outside vendors as needed to maintain and advance virtual delivery of care to current and new patients. Works with internal department and clinical stakeholders to ensure quality of virtual care delivery.
Develops education and onboarding materials for new providers. Onboards new providers to relevant virtual care platforms.
Updates Digital Health leadership on specific performance metrics and reports. Documents projects, help define key performance indicators and enterprise level measurement, working with analytics and reporting software.
Provides support, service recovery for users and medical providers, and manage patient/consumer surveys.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum: Bachelor’s degree

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Telehealth certificate

Technical Requirements

Minimum: Intermediate knowledge of Microsoft Excel, Word, Outlook and PowerPoint, as well as online communication tools such as Microsoft Teams, Zoom.

Preferred: Epic Systems experience/certification, Epic Video implementation, familiarity or proficiency with Power BI. Web development and design, social media marketing experience.

Years Of Related Work Experience

Minimum: Two (2) years experience in healthcare field.

Preferred: Non-profit, digital media, communications experience. Professional virtual health care experience.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

If you're already a Cottage Health employee, please apply on this link only.

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Telehealth Coordinator- Remote Hybrid