The Leading Provider of Integrated Occupational Medicine Services

CORE Health Networks, the recognized leader in Integrated Occupational Medicine Services, provides integrated solutions to your occupational healthcare needs. Our programs are designed to align with each clients' missions, goals, and values to achieve desired outcomes and exceed expectations. As we continue to grow we are expanding our team of talented professionals. We are currently seeking a full-time Remote Customer Service Account Representative to work remotely from home on a Monday through Friday day shift basis.

We offer a highly competitive total compensation package which includes Health, Dental, Vision, Life, 401(k), Six Paid Holidays, Vacation and Sick Leave, Long-term disability and short-term disability benefits, and much more.

To learn more about this exciting opportunity, review the job specifications below:

Position Overview

The Account Representative is primarily responsible for providing support to clients throughout the occupational medicine management process.

Principal Duties And Responsibilities (Essential Functions)

Act as the primary liaison for clients and clinics to successfully obtain medical surveillance records
Provide effective ongoing communication and high-quality customer service to all client and clinic contacts
Coordinate and communicate all medical and substance abuse testing record submissions for both inbound and outbound records
Monitor laboratory results and collaborate with the vendor to resolve errors on a timely basis.
Track and submit x-rays and collaborate with the vendor to resolve errors on a timely basis
Issue employee letters per client protocols, with special attention to dates of services and logging protocols.
Monitor employee DOT documents and cards, with special attention to expiration dates.
Schedule employee physicals, as need.
Assist in training new clients in the process of scheduling occupational medicine and substance abuse testing services.
Coordinate onsite medical surveillance services when needed
Facilitate invoice review and verification.
Promote and maintain positive relations with clinics and other vendors, order supplies for clinics when needed.

Education

High School Diploma or GED Required. BS preferred.

Experience

One (1) to three (3) years of associated work experience in customer service or patient care setting, managing patients, health information, and administration
Proficiency in English and MS Office; intermediate to advanced Excel skills are a plus.
Customer service orientation
High degree of accuracy and attention to detail

Schedule

Monday - Friday
Weekly shift rotations of 7am to 3:30pm, CST and 8:30am to 5pm, CST

CORE, CHN, and our subsidiaries are Equal Opportunity Employers. EOE/ADAAA/AA.

Applicants have rights under Federal Employment Laws. Please review the linked posters for more information:

http://www.dol.gov/whd/regs/compliance/posters/fmla.htm

https://www.eeoc.gov/employers/eeo-law-poster

http://www.dol.gov/whd/regs/compliance/posters/eppa.htm

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: 225-456-2243

Email: hr@coreoccupational.com

Equal Opportunity Employer, including individuals with disabilities and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish

English - Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English

View Company Information

To see other positions, click here.

CORE Occupational Medicine

New Jobs

Remote Customer Service Account Representative