Customer Experience Specialist (Contract or Contract-to-Perm) – Remote (ET) | $38/hour

Looking to make an impact in digital health and mental health care? We’re hiring Customer Experience Specialists (CXS) to join a mission-driven team at the intersection of technology and healthcare. This role offers $38/hour, a November start date, fully remote work, and the potential to convert to a permanent position.

Key Details

Start Date: November 2025
Commitment: 16 weeks with potential to extend or convert
Schedule: Monday–Friday, full-time during standard ET business hours
Location: 100% remote

About the Role

As a Customer Experience Specialist, you’ll serve as a subject matter expert handling escalated customer inquiries related to digital health products and insurance. You’ll take ownership of complex cases, collaborate cross-functionally to resolve issues, and play a critical role in improving workflows and customer satisfaction.

Responsibilities

Resolve Tier 2+ support tickets requiring deeper product or insurance knowledge
Act as an escalation point for Customer Experience Associates
Partner with leadership to identify recurring issues and recommend process improvements
Maintain subject matter expertise in insurance processes and product workflows
Ensure accurate documentation and seamless handoffs for each case

Must-Have Experience

2+ years in customer support or CX, with escalation or specialized queue handling (healthcare, fintech, or start-up preferred)
Experience supporting customers in live channels (chat or phone) and email
Strong multitasking, queue management, and triage skills
Clear, empathetic communication with strong de-escalation ability
Comfort navigating complex workflows and ambiguous cases

Nice-to-Haves

Familiarity with automation or AI-assisted support tools
Prior peer coaching or subject matter expertise within a support team

This is an excellent opportunity to build expertise in digital health while helping expand access to quality mental health care. Apply today to be considered!

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