The MyChart/Cheers Product Owner plays a pivotal role in transforming patient care and engagement through the strategic development of Children’s National’s digital health tools for patients and families. By combining technical expertise, strategic vision, and a deep understanding of user needs, this role leads the design and management of digital products that enhance care coordination, improve engagement, and deliver a seamless, accessible, and intuitive experience.

This position is essential to creating equitable and engaging digital health experiences that drive better outcomes for individuals and populations. As a Product Owner, you will collaborate with external vendors and internal stakeholders—including clinical, IT, and patient experience leaders—to ensure our digital solutions align with organizational goals and meet the evolving needs of users.

You will lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality results. A key part of your role will be advocating for the voices of patients and families, ensuring their perspectives are integrated into every stage of product design and development. Leveraging data-driven insights, you will continuously innovate and enhance our digital health offerings.

Working closely with senior leadership, you will help align product strategies with broader organizational objectives—making a meaningful impact on the health and well-being of diverse communities through cutting-edge digital health solutions.

Minimum Education

Bachelor's Degree (Required)
Master's Degree (Preferred)

Minimum Work Experience

3+ years, Proven experience in a product owner or similar role (Required)

Required Skills/Knowledge

Understand HIPAA regulations and data privacy
Passion for improving the patient and caregive experience
Ability to work independently and collaboratively in a fast-paced environment
Align the product strategy with Children's National's mission of being patient-centric and offering equitable access and care.
Ensure that Children's National's implementation adheres to HIPAA compliance and relevant healthcare regulations.
Experience with Agile methodologies and tools
Familiarity with user experience (UX) design principles
Strong understanding of healthcare systems, patient care processes, and digital health technologies.
Ability to manage multiple projects and priorities in a fast-paced environment.

Required Licenses And Certifications

Project Management (Preferred)
Lean/Agile (Preferred)

Functional Accountabilities

Provide Operational Oversight
Coordinate tasks consistent with workload requirements and available resources.
Participate in specified divisional operations and systems.
Recommend and participate in development of new processes and systems to meet departmental needs.
Participate in the training of internal team members on workflows and digital health technologies; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes.
Lead the development and execution of the digital health product roadmap
Work closely with external vendors to integrate and enhance digital health solutions
Collaborate with external vendors and internal stakeholders across the organization to improve and increase utilization of digital health tools.
Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.
Regularly round with patients and families and internal end users to understand workflow and design issues that impact optimization of the product.
Track industry trends and emerging technologies to identify opportunities for improvement and innovation.
Analyze internal and external user data to identify areas for improvement and optimize product features.
Report on product performance to Children's National leadership and external reference groups.
Track and analyze issues and perform root cause analysis to reduce the inflow of recurring issues.
Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.
Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.
Act as the primary point of contact for all product-related inquiries and issues.
Maintain a deep understanding of the digital health landscape and emerging technologies.

Primary Location

Maryland-Silver Spring

Work Locations

Inventa Towers

Job

Information Technology

Organization

Operations

Position Status

R (Regular)

Shift

Day

Work Schedule

mon-friday 8-5pm

Job Posting

Jun 25, 2025, 9:23:23 PM

Full-Time Salary Range

92684.8

Children's National Hospital

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