Job Summary

Cape Coral Ear Nose & Throat Center is seeking a dynamic and experienced Office Manager/Billing and Coding Specialist to oversee the daily operations of our ENT clinic. The ideal candidate will be highly organized, detail-oriented, and possess strong leadership skills. As the Office Manager/ Billing and Coding Specialist, you will be responsible for supervising a team of employees, managing bookkeeping tasks, handling human resources functions, ensuring HIPAA compliance, and overseeing security measures. Additionally, you will be in charge of daily billing operations of the practice. The candidate must have prior experience in a healthcare setting and be proficient in utilizing technology to streamline processes and improve efficiency.

Job Summary: This individual is responsible for the daily managing operations of the clinic and for all aspects of medical billing, medical coding, and collections.

Responsibilities:
Supervision: Manage and provide leadership to a team of 14 employees including administrative staff, medical assistants, and receptionists.
Bookkeeping: Maintain accurate financial records, handle accounts payable/receivable, and prepare financial reports as needed.
Human Resources: Oversee the recruitment, onboarding, and training of new employees. Manage employee schedules, conduct performance evaluations, and address any HR-related issues.
HIPAA Compliance: Ensure compliance with all HIPAA regulations and maintain patient confidentiality at all times. Implement policies and procedures to safeguard patient information.
Security and Compliance: Develop and implement security protocols to protect the clinic's physical and digital assets. Stay updated on industry regulations and standards to ensure compliance.
Technology Integration: Utilize technology platforms and software systems to streamline office processes, enhance communication, and improve overall efficiency.
Patient Experience: Collaborate with medical staff to ensure a seamless patient experience from check-in to check-out. Address any patient concerns or feedback promptly and professionally.
Vendor Management: Coordinate with vendors and suppliers to ensure timely delivery of supplies and services. Negotiate contracts and monitor vendor performance.
Posts all insurance payments on a daily basis.
Maintains a monthly account of receivables.
Mails all patient statements on daily basis.
Oversees the collection process.
Remedies any previously approved insurance claim that has subsequently been denied.
Handles all patient complaints regarding billing in a timely and consistent manner.
Coordinates all patient and insurance refunds.
Coordinates billing collections and deposits. Enters all charges and credits daily.
Transmits all insurance claims daily.

REQUIREMENTS

-Bachelor's degree in Healthcare Administration, Business Management, or related field (preferred).

- Minimum of 3-5 years of experience in a managerial role, preferably in a healthcare setting.

- Strong understanding of HIPAA regulations and compliance requirements.

- Proficiency in bookkeeping and financial management.

- Excellent communication, interpersonal, and leadership skills.

- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.

- Advanced proficiency in Microsoft Office Suite and other relevant software applications.

- Knowledge of medical billing software and electronic health records (EHR) systems is a plus.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Health insurance
Life insurance
Paid time off
Retirement plan

Schedule:

Monday to Friday

Work setting:

Clinic
Medical office
Office

Education:

Bachelor's (Preferred)

Experience:

Medical billing: 4 years (Preferred)

Ability to Relocate:

Cape Coral, FL 33990: Relocate before starting work (Required)

Work Location: In person

Cape Coral Ear Nose & Throat Center

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