Our client is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. They lead the way by making complex HR, payroll, and benefits simple. Their unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. Currently, they are seeking an Agency Specialist to add to their team in Rochester, NY. Responsibilities:

Provides customer service and support to both internal and external clients responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA.
Maintains a knowledge of the products and services supported by the Agency Ensures timely and accurate problem resolution in support of Agency client retention goals Initiating timely set up process all documentation related to set up and maintenance of the clients account.
Researching and resolving product and service issues from the field and our clients.
Responsible for the accuracy and integrity of clients financial and insurance transactions.
Establishing managing and maintaining positive and professional relationships with Paychex insurance carriers and all external and internal partners.
Responding to inbound calls and places outbound calls as required by the business unit.
Maintains accurate recording of all internal and external communication.
Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries.
Performing data input maintaining strong prioritization and organizational skills and professional communications.
Participating in product-related projects or training sessions as required.
Strong Technical background utilizing multiple software applications.

Qualifications:

Associate degree required.
Bachelor's degree preferred, process of completing Bachelor's degree acceptable.
Knowledge of insurance industry customer service experience and familiarity with health insurance is a plus.

Full-time contract employees are eligible for the following benefits:

Dental
Vision
Health
401K
Holiday Pay

We thank all candidates for their application, however only those that qualify will be contacted.

ROC1

Job Type: Contract

Pay: Up to $18.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Associate (Preferred)

Experience:

Insurance: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Ability to Commute:

Rochester, NY 14623 (Required)

Work Location: In person

Can-Am Consultants

New Jobs

Agency Specialist, Insurance (On-Site) - NSR