Birmingham Health in Birmingham, AL is looking to hire a full-time Front Desk – Patient Experience Coordinator. We pay $12.00 - $16.00/hour + the opportunity for a bonus and provide great benefits including Health Insurance, Wellness dollars toward the self-care clinic, and PTO after a probationary period. The typical schedule is Monday - Thursday 9 am to 6 pm, and some Fridays 9 am to 11 am.

About The Practice

Birmingham Health has been caring for patients in the Hoover/Birmingham area for over 6 years. We are a family-owned practice that has everything you need to provide quality care to your patients while maintaining an excellent reputation. As a team, we regularly provide community seminars and participate in community events to promote our staff and their many talents.

We are excited to announce the community we serve has rated us as the Best Chiropractic Clinic every year we've been open. As a team, we work together with patient care at the forefront of everything that we do. We are a small but close-knit team of 1 Associate and 2 Chiropractic Assistants. We are looking for a 2nd doctor to help us with growing new patient numbers. We have daily huddles, weekly meetings and regular 1:1s to make sure we are working to the best of our ability. We follow the motto "work hard, play hard." To bring our team together, we take staff trips and local outings throughout the year that family and significant others are invited to.

We are a private practice that specializes in patient-oriented care. Patients find us in different journeys of life from acute care injuries to chronic flare-ups. We take care of all from infants to seniors and athletes to workaholics. We have programs for fertility challenges, auto injuries and disc injuries. Regardless of the problem, we meet our patient's needs and individually set goals for their success.

We currently treat using Diversified Technique, Extremities, Therapeutics and Digital X-ray. Having or getting certified for X-ray would be a requirement of this role.

Patient appointments last 15 minutes.

Job Responsibilities

Answer phones – proper processes and etiquette
Ability to use EMR for patient / schedule management
Handles calls and schedules patients
Manages patient sign-in – verifies next appt
Schedules current patients – routing card at treatment stations / Ck. Out
Note appt needs - communicate with clinical staff for more appts
Proper Cx prevention and handling
Reschedules appts
Updates Schedule and Routing Cards / Ins. Auth Cards
Make notes in the prescribed visits tracking sheet
Updates call log if didn't reschedule
Daily use of call log to fill open appointments today/tomorrow
Continuous updates to call log
Prevention of patient drop-offs
Ensure patients maintain prescribed visits – call all patients who aren't scheduled for full POC
Copay collections
Update Collection records
Maintains and updates paper chart
Fax, Copy, direct mail accordingly

Qualifications

Must be a people person
An extrovert
Comfortable interacting with patients
A stable individual

If this sounds like the right opportunity for you, apply today with our initial 3-minute, mobile-friendly application!

Location: 35226

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Birmingham Health

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Front Desk – Patient Experience Coordinator