About Bariendo:

Bariendo is on a mission to cure obesity. Founded by Harvard Medical School professors, we are pioneering quick, non-surgical weight loss procedures that are 7x safer than surgery and more effective and affordable than the best medications.

Our digital health platform combines telehealth, distributed clinics, and an expert care team in endobariatics to deliver lasting, affordable results for the 40% of Americans struggling with obesity.

We’re growing rapidly—now in 6 cities after just 5 quarters of operations—with a vision to become the one-stop shop for obesity management, offering the most comprehensive set of interventions available online and via our distributed partner clinics. Join us to help patients reclaim their lives.

About this Role:

We are seeking a customer-obsessed operational leader to serve as the Head of Care Operations. In this role, you will lead a dedicated team that forms the backbone of our healthcare operations, ensuring efficient and excellent service for our patients, providers, and care facility partners.

Your team will be the central hub connecting our care team with our patients, managing care logistics across the entire value chain. This position is key to how Bariendo delivers outstanding patient outcomes.

Patient Concierge and Service: Build a 6-star patient concierge operation that delivers an industry-leading, inclusive healthcare experience
Care Coordination & Logistics: Orchestrate seamless coordination between our care team, patients, and local facility partners to ensure all parties have what they need for a successful journey
Issue Resolution: Act as the central point of contact for patient issues/tickets, ensuring prompt and effective resolution of service challenges.
Leadership: Build, lead, and mentor a multidisciplinary care operations team while collaborating with senior leadership to align operations with Bariendo’s strategic goals and patient outcomes
Community Building & Feedback Loop: Develop strong relationships with our patients, manage our patient community group, and establish an efficient feedback loop between patients and our team
Tech-Oriented & Data-Driven Operations: Work with our Product team to integrate the latest technologies, including LLM and CDP tools, to enhance care operations, and analyze operational metrics to continuously improve service delivery

What We’re Looking For

Experience in building and scaling customer-centric, tech-forward operations
8+ years of professional experience, including 3+ years in people management
MBA or equivalent advanced degree, or management consulting experience
A strong passion for healthcare; experience in healthcare operations is a significant plus
Exceptional empathy and influencing skills, with the ability to connect with patients and teammates from diverse backgrounds
Strong analytical abilities with experience in data-driven decision-making
Exceptional leadership, strategic thinking, and operational management skills

What Makes This Job Amazing

Mission: Join a team of Harvard Medical School professors and healthcare innovators transforming thousands of lives. Watch our patient’s stories.
Foundational Impact: Build a critical function from scratch at a fast-growing startup, design your team, join the leadership team, and report directly to the COO
Learning Opportunities: Gain exposure to every step of the healthcare value chain—from patients, providers, lab services, pharmacies, to surgery facilities—preparing you for any future roles in healthcare or health tech
Variety: Enjoy a diverse role covering healthcare operations, care coordination, and customer concierge/hospitality, offering rich learning opportunities
Hybrid Work Environment: Enjoy our hybrid work culture with 3 days in our Market Street office and 2 days remote

Bariendo

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Head of Care Operations