Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

Job Summary:

Primarily provides administrative support, patient activity/care coordination, outside image coordination and problem solving for Lurie Children’s as well as partner hospitals. This includes departments, divisions, and teams (internal and external) that participate in Digital Health programs including, but not limited to, Virtual Immediate Care, Medical Imaging, Cardiology, Critical Care, Transport Team, etc.
Works with a diverse group of individuals including physicians, nurses, hospital staff and patients’ families both at Lurie Children’s and partner hospitals. Duties may include coordinating telemedicine consults, monitoring PACS for Emergency department patients and Radiology results, relaying results/impressions to referring physicians and services, and registering new patients.

Job Responsibilities:

Provides assistance and services to physicians, hospital staff and patients/families (internal and external) to coordinate and enhance patient care and flow. Includes Radiologists, Cardiologists, ED Attendings, Critical Care, Transport Team, etc.
Coordinates provider to provider consults with external hospitals at internal Lurie Children's providers.
Establishes and maintains rapport, promotes collaborative communication among a group of diverse health care providers, and maintains an effective working relationship with these individuals both internally and externally.
Acts as a resource to hospital personnel, both internally and externally, with regard to care and coordination of services for patients.
Accurately relays complex patient care information to appropriate parties. Reports critical results in an efficient and effective manner to expedite safe patient care.
Uploads outside facility images and reports into Radiology and PACS systems with appropriate and accurate order information for interpretation by physician.
Provides appropriate parties with images as requested while ensuring all appropriate consent and form completions. Fulfills requests from healthcare providers for patient reports.
Promptly answers and appropriately triages department telephone calls.
Identifies potential problems and notifies the manager.
Works closely with hospital IT teams to resolve issues.
Actively supports organizational changes as well as the business needs of the department.
Works cooperatively to accomplish additional tasks as necessary to achieve hospital/department objectives.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others.
Other job functions as assigned.

Education and Experience:

High school diploma or equivalent required. Bachelor degree preferred.
1-3 years of office experience or equivalent required. Medical office experience preferred.
Must demonstrate strong organizational skills, critical thinking skills, and the ability to problem-solve and support teamwork in a multidisciplinary setting.
Computer skills required – must maintain competence working in an electronic medical record-driven system, basic Microsoft Office skills, PACS system knowledge.
Must demonstrate excellent written, verbal and customer service communication skills.

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email:

candidatesupport@luriechildrens.org

Ann & Robert H. Lurie Children’s Hospital of Chicago

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