Job Summary

Are you driven by the art of customer service? Does the thought of nurturing and cultivating customer relationships fill you with excitement? Are you a natural brand advocate, dedicated to championing the value of the products and services you represent? If these principles resonate with you, seize the moment, and apply for our captivating Customer Service position today.

Our work environment includes:

Modern office setting
Paid Training
Paid Time off
Growth opportunities
Flexible working hours
Casual work attire
On-the-job training

Our ideal candidate is an eager self-starter who works well with others, is punctual and reliable, and has experience working in a fast-paced environment.

Responsibilities are but not limited to:

Must be Property and Casualty Licensed
Provide customers with support related to product and service issues.
Troubleshoot product and service issues.
Act as a first point of contact for certain types of customer inquiries.
Provide excellent customer service by resolving customer problems in a timely manner.
Answer customer questions and address customer concerns.
Understand a new hire's training materials and corporate policies.
Work with co-workers to resolve customer issues.
Performs daily administrative functions to assist the agency owner.
Assists with set up and execution of agency marketing events.
Responsible for initiating and adopting best practices for positive agency customer contact.
Develops a network of community contacts.
Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures.
Effective communication skills.
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
Experience using a wide range of digital devices.
Experience with social media platforms
Solid knowledge and understanding of marketing concepts, strategies, practices, and tools
Ability to work independently to plan, set priorities, and organize work.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience level:

1 year

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Hybrid work
Office

Work Location: Hybrid remote in Wausau, WI 54401

American Family Insurance

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