Calling an Integrator who’s ready to step into a high-performing marketing agency, take the reins of massive KPIs, and own absolute leadership with motivated departments …

My client - a top marketing agency in Memphis, Tennessee - has opened the doors to their next in-person (not remote) Chief Operating Officer (COO).

*IMPORTANT* Must apply at this following link (only applications submitted through that link will be considered): https://1x6rskn6y05.typeform.com/to/olmpjMRy (you will need to copy and paste that link into a new browser, it is a Typeform link for the application)

Compensation: $100,000/ year base salary with opportunity to increase to $120,000/ year dependent on KPI achievement. After 90 days, profit sharing is activated which is discussed during final interview stages.

Benefits:

Up to 120 hours of PTO/ calendar year
Observed paid holidays
Healthcare, Dental + Vision
Matching 401(k) after 1 year of employment
$3K/ year in additional flex benefits
Paid parental leave available after 1 year

This is a high-performance culture where you need a fire in your belly to thrive. They’re disrupting the marketing industry and need someone ready to join in shaking things up. You'll be part of a team that deeply supports one another, collaborates generously, and is "all for one and one for all." Deep experience in digital marketing (at least 5 years) is required as you’ll be leading the service delivery and need expertise in speaking the language, and previous agency experience (2 years) is preferred. You must also have at least 5 years of successful people leadership experience as coaching and elevating this talented team is a crucial requirement of the job, and a track record of aggressively growing a company’s top/ bottom line. Let’s dive into the details:

Job Type: Full-time, W2
Location: In office, Memphis, Tennessee (not remote)
Reports to: CEO/Founder
Direct Reports: VP of Operations (team of 10), VP of Strategy (team of 7) – combination of W2 and 1099 positions

4 Signs of a High-Performing COO:

Extreme accountability and leadership: You’re on time (if not early), transparent, and take ownership. You tackle hard conversations as opportunities for growth, and excel at follow-through with strategies like the feedback loop and "inbox 0.” You’re known for rarely (if ever) missing a commitment.
Ability to anticipate ripple effects: You have a knack for foreseeing the impacts of decisions across all departments and projects. As the Integrator, this skill is crucial for understanding the interconnectedness of various parts of the organization.
Expert in fire-mode management + prioritization: You thrive in high pressure and excel at managing crises calmly. Prioritization and quick action are your forte, and you're adept at time blocking and task management to stay grounded amid rapidly changing priorities.
Strategic decision making based on finances: You possess a keen understanding of financial metrics like P&L accountability, profit margins, COGs, and churn rates. Leveraging this knowledge, you drive strategic decisions that align with the company's financial goals.
Outcome achievement: You have a track record of always achieving growth targets, despite the obstacles encountered.

Expectations:

Meet or exceed AGI and NOI targets and lead sales team accordingly
Manage and lead eNPS and NPS
Lead a team that meets critical operational deadlines
Improve profit margins through efficiency, offshore hiring, automations, and SOPs
Maintain one-business-day response time and Inbox 0
Deliver on-time, accurate invoicing and up-to-date receivables
Drive ROI from speaking engagements and trade shows
Achieve CAC target
Maintain a high team performance
Develop strong leadership team and have high self-accountability
Demonstrate EOS knowledge (L10, Rocks, VTO, GWC)

Join in disrupting the industry and making waves in Memphis!

Job Type: Full-time

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

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